Help Desk

Returns
For Timepiece, Calculators, Digital Cameras, Label Printers, Portable TV's, Musical Instruments, Cash Registers, CASSIOPEIA's, Clocks

If, for any reason, you are not completely satisfied with your purchase of this product, you may return it within thirty (30) days to Casio and obtain a full refund of the original purchase price of the product, excluding shipping and handling charges. All returns must be accompanied by a Return Merchandise Authorization. To obtain your Return Merchandise Authorization, please contact our direct sales department at 800-836-8580. Casio's Direct Sales Associates will assist you in either a merchandise exchange (for defective merchandise) or return of the product for a credit of the purchase price (excluding shipping and handling charges). If your original payment was made by check or electronic check, Casio will issue a check for the return; if the original payment was made by credit card, your credit card account will be credited. Please allow one billing cycle for credits to be issued on your credit card.  If returning an order paid by debit card, please be aware that it will still take several days for the funds to be returned to your bank account.

You must return the product at your expense in undamaged condition in the original box with all materials and package inserts. Your return authorization number and a copy of the original packing slip must accompany the return, with an explanation as to why the product is being returned.. Upon receipt of the returned Product to Casio, a refund will be made to you for the original purchase price, less the shipping and handling charges.

Defective merchandise will be exchanged for the same item when the defective merchandise is returned within the first 30 days of purchase. An explanation of the nature of the defect must be included with the returned merchandise. A copy of the original packing slip must accompany the returned merchandise. The customer is responsible for the shipping expense to return the product.

For Business Projector's

RETURN POLICY & PROCEDURE
If your product becomes inoperable due to a manufacturer’s defect within the first 3-years after the invoice date, you may return it for replacement. Prior to returning any item you must contact our service department (1-800-981-3698) to receive a Return Merchandise Authorization (RMA) number and instructions for the return. At Casio’s discretion the replacement unit may either be new or refurbished. The replacement unit will be shipped to you upon receipt of the defective unit. Please note that the defective unit must be returned in the original packaging with the accessory carrying case to ensure that the unit will not be damaged in transit (all other accessories should NOT be returned with the projector and the case, we will send the replacement unit and case back to you). The cost of return freight and insurance is the responsibility of the party returning the defective unit. Casio will bear the cost of return shipping and insurance and will ship the replacement using the same shipping service level as the return.

Example: If you elect to send the defective unit back using overnight service the replacement unit will be sent overnight, if you choose to send the defective unit via standard ground shipping service we will ship the replacement unit by ground service. .

IMPORTANT: No product will be accepted without an RMA number & no exchange unit will be sent out. Any item returned without an RMA number is subject to a 20% restocking charge.

The RMA number may be used for the return of one (1) item and must match the product authorized for return. Casio, will offer a replacement of your projector subject to the terms noted above.

Please request return authorizations at: 800-836-8580 Please mail all returns to: Casio, Inc. 210 Riser Road, Little Ferry, NJ 07643 Attn: Direct Sales Returns