Returns

If you received an incorrect item or would like to make a warranty claim on a purchase from Casio.com/ca-en please contact us directly.

No returns/refunds after 30 days.

Casio Canada does not cover costs of return shipments and you may ship via carrier of your choice.

In person returns will not be accepted. Returns must be shipped using our return portal.

We guarantee all merchandise purchased through Casio.com/ca-en

Returned watches must be in new/unworn condition and all packaging must be included to be accepted as a return.

All sale items are final sale.

Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.

Free/Gift with purchase items not included inside your return shipment will have their value deducted from your return total.

Excessive abuse of our returns will receive a $10 restocking fee per item returned.

Frequently asked questions about returns, refunds, and exchanges.

HOW DO I RETURN?

If you made your purchase through the Casio Canada website (order number example: #112000010026) Please visit the order tracking and management page
For purchases made through the previous GSHOCK.CA website (order number example: #80527) please email cs@gshockcanada.ca
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines

WHAT ITEMS ARE RETURNABLE?

Within 30 days from the date of purchase
In unused and resellable condition
In the original packaging with all the tags intact

WHAT ITEMS ARE NON-REFUNDABLE?

The following items cannot be returned:

Discounted items (if applicable)

THE ITEM I RECEIVED IS DAMAGED!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

CAN THE ITEMS BE EXCHANGED?

Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.

WHAT ARE THE REFUND OPTIONS?

The following refund options are supported:

Refund to the original payment method

HOW DO I SHIP BACK THE ITEMS?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

HOW SOON WILL I GET MY REFUND?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval. Free/Gift with purchase items not included inside your return shipment will have their value deducted from your return total.

MY QUESTION IS NOT ADDRESSED...

If you have any queries regarding return or refund, reach out to us.