Moflin FAQ ${category} ${subCategory} | CASIO CANADA

FAQ | Moflin

MofLife (App)

Pairing & Registration

What happens if I don’t use MofLife or retrieve Journal a long time?

Moflin can store about 30 days worth of Journal (interaction records with Moflin). If this period is exceeded, older records will be deleted in order. By tapping [New records available] on the Journal screen in MofLife, you can upload (save) the records from your Moflin to the cloud. Uploaded data will not be deleted without your action. If you do not tap [New records available] for about 30 days or more, older records inside Moflin will be deleted and cannot be saved to the cloud. To prevent this, we recommend regularly tapping [New records available] to upload your records to the cloud. *For how to upload records (Journal), please check here.

How do I register (pair) Moflin with MofLife?

The registration procedure differs depending on the software version installed on your Moflin device. For Moflin device software version 0012-0006 or later (new method): If you are re-registering Moflin after unpairing it, please refer to " How to remove Moflin pairing from your smartphone," unpair Moflin, and then follow the steps in this procedure. Step 1: Install the “MofLife” app ・Download and install the “MofLife” app on your smartphone from the link below. 　 Step 2: Setting up Bluetooth ・Enable the Bluetooth setting on your smartphone. *For details on setting up Bluetooth, refer to your smartphone’s user manual. Step 3: Log in with your CASIO ID ・Launch the “MofLife” app. ・Once the app is open, tap [Next]. ・Choose your country or region. ・Tap [New registration / Login]. You are taken to the CASIO ID login screen (an external site). ・Follow the on-screen instructions to log in using your CASIO ID, or register as a new member. Important: ・To use the “MofLife” app, you must log in using your CASIO ID. ・If you already have a CASIO ID, log in using that CASIO ID. ・If you do not have a CASIO ID, follow the on-screen instructions to register as a new member and then log in. Step 4: Pair your Moflin and smartphone. ・Launch the “MofLife” app. ・Tap [+ Register]. ・Follow the on-screen instructions to pair (register) your Moflin. Note: If Moflin can't find their owner, a specific screen will appear. Check if Moflin’s power is off due to a dead battery, and try again in a location with good signal reception. 　Reference: If an error occurs during registration 　If you encounter an error during registration, check your smartphone’s settings screen and delete any existing pairing information. For details, refer to "How to remove Moflin pairing from your smartphone." ---------------- For Moflin device software version 0010-0005 or earlier (previous method): Step 1: Install the “MofLife” app ・Download and install the “MofLife” app on your smartphone from the link below. 　 Step 2: Setting up Bluetooth ・Enable the Bluetooth setting on your smartphone. *For details on setting up Bluetooth, refer to your smartphone’s user manual. Step 3: Log in with your CASIO ID ・Launch the “MofLife” app. ・Once the app is open, tap [Next]. ・Choose your country or region. ・Tap [New registration / Login]. You are taken to the CASIO ID login screen (an external site). ・Follow the on-screen instructions to log in using your CASIO ID, or register as a new member. Important: ・To use the “MofLife” app, you must log in using your CASIO ID. ・If you already have a CASIO ID, log in using that CASIO ID. ・If you do not have a CASIO ID, follow the on-screen instructions to register as a new member and then log in. Step 4: Pair your Moflin and smartphone. ・Launch the “MofLife” app. ・Tap [+ Register]. ・Follow the on-screen instructions to pair (register) your Moflin. Note: If Moflin can't find their owner, a specific screen will appear. Check if Moflin’s power is off due to a dead battery, and try again in a location with good signal reception.

Can I register (pair) Moflin with multiple smartphones?

Moflin can only be paired with one smartphone at a time. If you pair Moflin with a new smartphone, pairing with the previous device will be canceled. On the smartphone where pairing was canceled: - Moflin’s information will no longer be displayed on the home screen. - Previously saved journal can still be viewed. On the newly paired smartphone: - If you log in with the same CASIO ID, you can also view previously saved journal. - If you log in with a different CASIO ID, you cannot view the records saved on the previous device.

After leaving my Moflin with someone else, the “Moflin not found” screen appears in MofLife. What should I do?

Delete the relevant Moflin from the “My Moflins” list in MofLife, then register (pair) it again. For how to register Moflin with MofLife, please check here.

After my Moflin returned from Clinic (Repairs), the “Moflin not found” screen appears in MofLife. What should I do?

Please check the following first: Make sure Moflin’s power is on. Make sure your smartphone’s Bluetooth is enabled. If the “Moflin not found” screen still appears, the pairing may have been reset. In that case, delete the relevant Moflin from the “My Moflins” list in MofLife, then register (pair) it again by following these steps: In the “MofLife” app, tap “My Moflins“ in the menu (≡) to view the list of registered Moflins. Tap the “🖊” next to the relevant Moflin to open the edit screen. Tap “Delete this Moflin“. Select [Execute] to delete the registration. *Even if you delete the Moflin from the list, you can view saved Journal (interaction records with Moflin) by registering again. Tap [+ Add Moflin] and follow the on-screen instructions to register your Moflin again.

How do I register (pair) multiple Moflins?

In the “MofLife” app, tap "My Moflins / Add" in the menu (≡) to view the list of registered Moflins. Tap [+ Add Moflin] at the bottom of the screen, then follow the app instructions: Place the Moflin you want to register on a flat surface. Lift Moflin's head, hold their body vertically, and wait for a moment. If registration is successful, you’ll see the message “Moflin registered!”

How can I check information about other Moflins registered in MofLife?

Tap "My Moflins" in the menu (≡) to view the list of registered Moflins. Tap the Moflin you want to connect to or view, and the connection will switch automatically.

When I tried to register (pair) Moflin again, a "Overwrite registration information" message appeared.

Moflin can be paired with only one smartphone. If Moflin already has registration information for a smartphone and you try to pair it with a new one, the message 'Rewrite registration information' will appear. If you log in to MofLife with the same CASIO ID used for the previous pairing, your past Journal (interaction records) will be carried over and shown on the new smartphone. If you log in to MofLife with a different CASIO ID from the one used for the previous pairing, you will not be able to view the previous Journal.

How do I unpair Moflin from Bluetooth?

Follow the steps below to remove the Bluetooth pairing between Moflin and your smartphone. For Android: 1. Open the Settings app. 2. Open the Bluetooth settings screen. ・Menu names and screen layouts may vary depending on your device model and operating system version. 3. Make sure Bluetooth is turned on. 4. In the device list, tap the settings icon (gear icon) to the right of Moflin or its registered device name. 5. Tap [Unpair] or [Forget]. For iPhone: 1. Open the Settings app. 2. Tap [Bluetooth]. 3. Make sure Bluetooth is turned on. 4. In the device list, tap the information button (ⓘ) to the right of Moflin or its registered device name. 5. Tap [Forget This Device]. 6. On the confirmation screen, tap [Forget Device]. Reference: Moflin's Device Name In the Bluetooth device list, Moflin appears in the following format: MOFLIN-[20/21]_[Identification Number] Example: MOFLIN-21_42000059 You can find the identification number on the Moflin List screen in MofLife.

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