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FAQ | Moflin

Troubleshooting

Moflin Bed (charger)

I can’t charge my Moflin. What should I do?

For PE-M10 owners Please refer to the “When You Can’t Charge Your Moflin” section in the User Guide. PE-M10 here For PE-M11 owners Please refer to the “When You Can’t Charge Your Moflin” section in the User Guide. PE-M11 here

The LED on the Moflin Bed is lit in light blue.. What does this mean?

Charging has stopped temporarily due to excessive heat. Once the charger cools down, charging will automatically restart.

The LED on the Moflin Bed is flashing light blue. What does this mean?

Charging has stopped temporarily due to excessive heat. Set up the Moflin Bed again in an environment that is within the recommended operating temperature range (5–35°C (41–95°F)). The LED will light white once the temperature drops. Check that the LED is lit white and then try charging your Moflin again.

The LED on the Moflin Bed is flashing orange. What does this mean?

The orange blinking LED indicates that Moflin is misaligned or a foreign object was detected between Moflin and the Moflin Bed. Take your Moflin out of the Moflin Bed and remove any objects (particularly anything metallic) that are in the Moflin Bed. Once the LED is lit white, place your Moflin in the Moflin Bed again to charge your Moflin. If you still cannot charge Moflin properly, please refer to this and make sure Moflin is correctly placed in the Moflin Bed.

The LED on the Moflin Bed is lit or flashing red. What should I do?

Take your Moflin out of the Moflin Bed and remove any objects (particularly anything metallic) that are in the Moflin Bed. Then, briefly unplug the USB-AC adaptor from the household power outlet and plug it in again. Check that the LED is lit white and then place your Moflin in the Moflin Bed again. If you are not using the Moflin Bed that was provided with your Moflin, check the Moflin Bed compatibility chart If you have tried checking all the items listed above and the error persists, stop charging and refer to the Support Page Otherwise, submit an inquiry to CASIO using the contact details provided in the separate warranty.

Charging takes a long time to complete. Is this normal?

The estimated charging time is about 3 hours and 30 minutes. Important: This estimate is based on charging to completion at 25°C (77°F). It does not guarantee that charging will always be completed in 3 hours and 30 minutes. If Moflin is not centered in the Moflin Bed or the ambient temperature varies, charging time may change.

The supplied cable or adapter is damaged or missing. Can I use a different cable or adaptor instead?

Using a cable or adapter other than the supplied accessories may cause a malfunction. You may be able to charge Moflin using a different cable or adapter, but proper operation is not guaranteed. Any failure or malfunction resulting from the use of accessories other than those supplied is not covered by the warranty and will be subject to a repair fee. If you would like to have the adaptor repaired or purchase a cable or adaptor, please contact us.

The LED on the Moflin Bed is flashing white.

Make sure you are using the supplied USB-AC adaptor and USB cable. Remove Moflin from the Moflin Bed and check for any foreign objects inside, especially metal objects. Remove any that you find. If the LED continues to flash white even when you use the supplied USB-AC adapter and USB cable, stop charging and contact us.

Can I charge Moflin using a portable power bank?

You may be able to charge Moflin by connecting a portable power bank that supports USB Type-C 5 V/3 A output to a USB Type-C model Moflin Bed. However, proper operation is not guaranteed. Any failure or malfunction resulting from the use of a portable power bank is not covered by the warranty and will be subject to a repair fee.

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