Skip to content

Personal Menu

Personal Menu

Added to Favorites

This service is currently partially unavailable due to maintenance.
We apologise for the inconvenience and appreciate your patience while the service is being restored.

FAQ | Label Printers

Apps

LABEL DESIGN MAKER for iOS

When converting a color image to monochrome, can dithering and gamma be adjusted?

Select "Simple binary" or "Error Diffusion" as the method used for converting color images to binary data. •Dithering cannot be adjusted.

Though I added a frame to a label, the frame does not print.

Though a frame can be added to a 3.5mm and 6mm wide label, the frame will not print.

When printing an image, some areas that should be dark are white.

Select "Error Diffusion".

The following error message appears: "Printer not found"

Noise or some other problem may have caused wireless LAN communication to time out. Use the printer's power key to turn power off and then back on again. Next, try establishing a wireless LAN connection again. [In the Access Point Mode] ・ If the printer is not turned on, your phone may connect with another access point or wireless LAN settings may otherwise be changed. On your phone, perform the following operation to check if it is connected with the printer: [Settings] - [Wi-Fi]. ・ The printer and phone may be too far away from each other. Move closer to the printer and try again. [In the Client Mode ] ・ The printer may be turned off. Turn the Printer back on again. ・ The printer may not be connected with the wireless LAN network. Check whether the printer is connected with the applicable wireless LAN network. If connection is still not possible after taking the above steps, perform the operation below. (1) Turn off the wireless LAN router or access point, and the printer. (2) Turn off your phone's Wi-Fi settings. (3) Turn on the wireless LAN router or access point. (4) Turn on the printer. (5) Turn on your phone's Wi-Fi settings and re-connect.

Are there any label width conditions when creating a QR code?

The size of a QR code depends on the number of characters specified for it. Label widths for the maximum allowable QR code size (Version 5) are shown below. KL-P350W:18 mm or greater label width ・ When using a frame, a Version 5 size QR code will overlap with the frame.

I am unable to access the web.

While a phone or computer is connected over a wireless network using the printer's Access Point Mode, it will not be able to connect to an outside network. This means network-based data communication functions (such as email send and receive) will not be possible on your phone/computer. To connect to an outside network, restore the wireless LAN settings of your phone or computer to, or turn off printer power.

Select a location

View all available locations

閉じる