Watch FAQ ${category} ${subCategory}

FAQ | Watches

Smartphone linkage and apps

Other

Is it necessary to always have the GPS on the smartphone set to ON?

If the GPS on your smartphone is not ON at all times, the following functions will not be available: ・ Pairing is not possible because the Bluetooth?scan of the watch cannot be performed. (Android only) ・ Distance correction function and track recording using GPS of the smartphone cannot be displayed. (Only models with these functions) ・ Automatic updates of watch home time

What does "Use phone location information" mean? When is it used?

The DW-H5600 model is not equipped with GPS. Instead, it is possible to acquire location information by carrying a phone with this function enabled (ON) together with the DW-H5600.? Turning on the "Use Phone Location Information" function makes it possible to record the route location information of the activity performed with the DW-H5600 and correct the distance traveled. However, enabling this function results in slightly higher phone power consumption when performing activities.

Can a Chinese citizen who has purchased the product and creates an account in Japan use the product in China?

f you registered China as your “area of residence” when creating the account, then you can use it in China. Data will be stored on Chinese servers. The operation specifications will vary depending on the “area of residence” that you register, not where you purchased it. Customers in China and the immediate vicinity can use the map function to identify locations in China, but for travelers visiting China, location will be displayed slightly differently.

Can a Chinese citizen who has purchased the product and creates an account in Japan use the product in China?

If you registered China as your “area of residence” when creating the account, then you can use it in China. Data will be stored on Chinese servers. The operation specifications will vary depending on the “area of residence” that you register, not where you purchased it. Customers in China and the immediate vicinity can use the map function to identify locations in China, but for travelers visiting China, location will be displayed slightly differently.

Is GBD-100 / GBD-800 / GBA-800 compatible with GBD-H1000?

It is not compatible with GBD-800 or GBA-800.

I want to change the user, so how do I log out?

Tap "More"> "User"> "Logout" on the menu bar and then follow the onscreen instructions.

How many languages can be used with this application?

The app is enabled for the following 12 languages: English、Japanese、Simplified Chinese、Traditional Chinese、French、German、Italian、Spanish、Brazilian Portuguese、Korean、Russian、Arabic

Select a location

View all available locations