Troubleshooting for Smartphone connectivity issues (Samsung GALAXY)
The operation related to smartphone connectivity may become unstable depending on the settings of your smartphone.
Changing the settings may improve or stabilize the operation.
*This page is based on the "CASIO WATCHES" app, but the information regarding smartphone settings is applicable to other CASIO watch apps as well. Please make use of it.
*Changes to the settings may cause your smartphone's battery level to decrease more quickly.
*The settings menu may differ depending on the model and OS version.
*The information in the settings menu on smartphones is as of May 2024.
・Remove the app's "Battery" restriction
1. Select [Settings] > [Apps] > [CASIO WATCHES] > [Battery]
2. Set battery usage management to "Unrestricted"
・Turn off the app's "Background usage limits"
1. Select [Settings] > [Device care] > [Battery] > [Background usage limits]
2. Turn off "Put unused apps to sleep".
Or remove CASIO WATCHES from "Sleeping apps" and "Deep sleeping apps".
・Turn off “Power saving”
1. Select [Settings] > [Device care] > [Battery]
2. Turn off "Power saving"
・Turn off "Adaptive power saving"
1. Select [Settings] > [Device care] > [Battery]
2. Turn off "Adaptive power saving"
*The effects of smartphone settings vary depending on the OS version and manufacturer, so they are not limited to the information listed above.
*The information on the links listed above is for reference only.
We do not guarantee that the problem with your smartphone will be resolved.
For details on smartphone settings, please consult your smartphone manufacturer or your carrier.
*GALAXY is a trademark or registered trademark of Samsung Electronics Co., Ltd.