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FAQ | Label Printers

PC software

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Mac: Why I can't start up the software?

Use the procedure below to start up the software the first time after installing it. (For subsequent startups, you can launch the software by double-clicking STC-MC10.) (1) Navigate to the application's folder and hold down [control] as you click STC-MC10. (2) On the menu that appears, select "Open". (3) In response to the confirmation message that appears, select "Open".

Why does a warning message appear when I connect to my computer?

With Windows® XP, a warning message like the one shown below will appear on the display the first time you connect to your computer. Click [Continue Anyway] to proceed with the installation.

Windows: Why does an error message appear when I try to start up the software?

If the error message below appears on your computer screen when you try to start up the software, it may be due to one of the reasons described below. ・ Windows® XP SP3, Windows Vista®, Windows® 7 Installation of the application software may have been incomplete because of insufficient space on your computer's hard disk. Use Windows "Add or Remove Programs" to removes Stamp Maker STC-PC10 from your computer. After checking to ensure that at least 1GB of storage is available on your computer's hard disk, re-install Stamp Maker STC-PC10.

Can documents created with other applications be used?

Yes. Simply right-click on a mail message, spreadsheet, or other document and then select the print command on the menu that appears.

What computer operating system is supported?

Microsoft Windows®. Click here for details about computer system requirements.

Why does the User Account Control dialog box appear when I try to install the printer driver on my computer?

With Windows® 8 ,Windows® 7 and Windows Vista®, the User Account Control dialog box will appear when you run an installer program that does not include publisher information. If the program is one that comes with your CASIO printer or one that you downloaded from the CASIO website, click [Yes] or [Continue]. * It is suggested that you select [Cancel] in the case of any program for which you are unsure of the publisher.

What computer operating systems are supported?

・ Windows Users: Go here for details about STC-PC10 application minimum requirements. ・ Mac Users: Go here for details about STC-MC10 application minimum requirements. Other operating systems are not supported.

Windows: Why I can't install the software?

The software cannot be installed while a folder with the same name as software (Stamp Maker STC-PC10) is opened unless the "Display the full path in the address bar" folder option check box is selected. This is to protect against incorrect operation during install and uninstall. If this happens, close the folder or change the folder to a different name and try again.

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