Watch FAQ ${category} ${subCategory} | CASIO MIDDLE EAST & AFRICA

FAQ | Watches

Features and usage

Heart rate measurement

Where can I find out more about HR Zones? (HR display mode in Activity mode, (app) time in heart rate zones)

For more details about HR Zones, see the information below. English only. https://support.casio.com/

How is the sleep time displayed by LifeLog when your sleep time extends across two different dates?

The time from the previous day's bedtime to the current day's wakeup time, less any time sleep is interrupted, is displayed. The time before the change of date is also included.

How can I view a particular LifeLog record or activity?

You can find data using the My Page search function to search for a particular category. Or you can find data using the calendar.

Why doesn't the LED turn off when I remove the watch from my wrist?

The watch has a wrist detection function. Placing the watch in a location where there is a lot of white or where the LED is reflected can cause it to remain turned on.

Why is the LIFE LOG ACTIVE TIME not displayed?

Moving at a level where the accelerometer cannot detect your movement will result in a lower measurement value. Actions involving arm movements cannot be detected, so they will affect the measurement value.

How long do LifeLog, activity, and other data remain stored in watch memory? (Do I need to transfer data to the app every day?)

Data remains in watch memory as described below.? ・Step count: Up to three days of data measured every five minutes Up to 100 activity log records can be stored.? Frequent connection with the application is recommended to avoid accumulation of large amounts of data that can result in long transfer times,

Why is the BREATHING EXERCISE measurement result not displayed?

Make sure the watch is fastened properly on your wrist.? Keep the watch still.

Why are the sleep time, bedtime, and wakeup time of NIGHTLY RECHARGE displayed, but the sleep stage and Nightly Recharge are not displayed?

Nightly Recharge and the sleep stage measure your heart rate interval while sleeping and display the result. If the sleep stage and/or Nightly Recharge are not displayed even though you have slept for more than four hours, it could mean that the watch could not acquire your heart rate interval during your sleep.? For more information, refer to the Nightly Recharge explanation.

Where can I find out more about the Running Index? (Running Index in Activity Log mode, Running Index in Summary in Activity Log mode)

For more details about the Running Index, see the information below. English only. https://support.casio.com/

Is distance travelled "creeping distance" or "horizontal distance"?

You can select either the creepage distance or the horizontal distance setting. Press and hold button A during training mode. Turn 3D DISTANCE to ON for creepage distance; turn it OFF for horizontal distance.?? However, creepage distance is valid only when in GPS auxiliary mode (i.e., while the GPS mark is illuminated).

Why is the CARDIO STATUS measurement result not displayed?

Nightly Recharge and the sleep stage measure your heart rate interval while sleeping and display the result. If the sleep stage and/or Nightly Recharge are not displayed even though you have slept for more than four hours, it could mean that the watch could not acquire your heart rate interval during your sleep.? For more information, refer to the Nightly Recharge explanation.

Where can I find out more about the Breathing Exercise? (Breathing Exercise)

For more details about the Breathing Exercise, see the information below. English only. https://support.casio.com/

Where can I find out more about Nightly Recharge? (Nightly Recharge function (sleep measurement function) in each application)

For more details about Nightly Recharge, see the information below. English only. https://support.casio.com/

Where can I find out more about Energy Sources? (Activity log in the Energy Used app in the Activity Log mode summary)

For more details about Energy Sources, see the information below. English only. https://support.casio.com/

Where can I find out more about Training Load Pro? (Cardio Status function, summary of Cardio Load in Activity Log Mode)

For more details about Training Load Pro, see the information below. English only. https://support.casio.com/

Where can I find out more about Sleep Plus Stages? (Nightly Recharge function, displayed in BT5: Sleep Time, Sleep Score, Sleep Rate (each sleep measurement function), each in the app)

For more details about Sleep Plus Stages, see the information below. English only. https://support.casio.com/global/en/wat/app/gbd-h2000/polar/

How can I immediately view my current LifeLog and/or activity history in the app?

You can immediately check your LifeLog and Activity records on the app by following the steps below. Please bring your smartphone closer to the watch in advance. We also recommend that you disable your smartphone's battery saving mode settings and app background restriction settings. 1. If you perform an Activity, operate the watch to save data. 2. Return the watch to Current Time mode 3. Launch the CASIO WATCHES app ? ?If the watch is not connected, please connect it. ? ?You can check the connection status by selecting the relevant watch on the My Watch screen. 4. When you start the app, it will automatically start importing records. ? ?*You can check the import progress by selecting each watch on the My Watch screen. ? ?*If importing does not start, tap the watch icon on the home screen and tap "Import Records". 5. Once the import is complete, you can check the records on the My Page screen. *Please refer to the watch's instruction manual for details on how to operate the watch. *It may take some time to import long time logs. *The LifeLog data of the watch is updated from time to time, so even if you perform the above operations, it may not be reflected in the app immediately.

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