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G-SHOCK Points Program Terms and Conditions

THESE TERMS AND CONDITIONS CONTAIN AN ARBITRATION PROVISION PURSUANT    TO THE FEDERAL ARBITRATION ACT AND WAIVER OF YOUR RIGHT TO JOIN A CLASS ACTION.  PLEASE REVIEW CAREFULLY.

Casio America, Inc. (“Casio,” “we” or “our”) may from time to time offer you, a customer (“you or your”) the ability to enroll and participate in the G-SHOCK Points Program (“Program”).  These terms and conditions (“Terms”) apply to your enrollment and participation in the Program.  Pursuant to these Terms, the Program may provide you the opportunity to earn rewards points (“Points”) and redeem those Points on our website www.casio.com/us/ (“Site”) for goods or services. 

Subject to the eligibility requirements stated herein, participation in the Program is voluntary, optional and is not required to obtain any other products or services from Casio. 

1.                   Enrolling in the Program

To enroll in the Program, you must have a valid and active CASIO ID membership (“Casio Membership”).  See the Site to learn how to obtain a CASIO ID Membership.  Enrollment in the Program is restricted to individual consumers sixteen (16) years of age or older located in the United States.  Individuals limited to one account per individual customer.  Accounts cannot be combined. 

2.                   Earning Rewards Points

You may earn Points for purchases of qualifying G-SHOCK and BABY-G watches (not including tax, shipping, and handling charges), minus returns or refunds, that you make on the Site.  The number of Points earned for purchases may vary based on various factors, including, without limitation, the types and dollar amounts of your purchases.  Points will be earned and calculated as specified on the Site.  Unless otherwise set forth on the Site, you will earn and accrue one (1) Point for each U.S. Dollar of eligible purchases from Casio made on the Site up to a maximum of 1,000 points per eligible item you purchase.  You may also earn Points as may be authorized by us from time to time for special programs, promotions, activities, or transactions that may be offered for limited time periods and for which additional terms and conditions may apply.  Certain purchases and activities on the Site may be excluded from the Program, see Site for details.  Unless otherwise specified in writing by us or on the Site, Points are only earned after enrollment in this Program, and no Points will be provided retroactively.  Points are earned for an individual member’s own account can cannot be combined with another member’s account.

Casio reserves the right, in its sole discretion to change, add, or remove the methods by which you can earn Points and the quantity of Points you may earn for various activities.  Casio may, at its discretion, award you Points without requiring you to sign up for the Program; provided, however, you will not be eligible to redeem any Points until you complete enrollment in the Program.

Points will not be awarded for unauthorized or fraudulent purchases, the purchase of gift cards, or purchases made using redemptions of Points.  Points will not be awarded if, in Casio’s reasonable opinion, the merchandise or services purchased will be used for resale, commercial use, or export and you will forfeit any Points awarded for such purchases.

You may review your Points balance by accessing your account (“Program Account”) on the Site.  Once posted to your Program Account, Points are available to you should you choose to redeem them.  Casio reserves the right to delay posting of points until the later of forty-five (45) days or the expiration of the return period for a corresponding purchase.  If a transaction is voided or we accept a return of a product or service that previously resulted in an award of Points, we reserve the right to debit the corresponding Points and deduct them from your Point balance.  If it has been more than ninety (90) days since a transaction occurred and Points are not reflected on your Program Account, please contact us at cms@casio.com.  If you believe your Points balance, as reflected in your Program Account, is inaccurate, you must notify us within ninety (90) days of the relevant transaction.  Failure to notify us within ninety (90) days of the transaction will result in the forfeiture of any Points that may have been earned in connection with such transaction.

3.                   Points Value and Expiration

Unless otherwise noted, Points do not expire if you complete a rewards-eligible purchase from Casio at least once every two (2) years.  If you do not complete a rewards-eligible purchase within two years, you will forfeit all of your points.  For example, if you earn Points on or before March 15, 2023, you will forfeit them on March 15, 2025 unless you make a purchase from Casio on or before March 15, 2025.  The oldest accrued Points will be used first for redemptions.  We also reserve the right to terminate your enrollment in the Program at any time and without notice.  There are no credits, exchanges or refunds for unused Points.  All unredeemed Points on your Program Account will, on the day of Program Account closure, be forfeited if your Program Account is closed for any reason.

Points are not your property and may not be assigned or transferred to any person (including upon death or as a part of a domestic relations matter).  Points have neither cash value, surrender value, transfer value nor any other value of any kind until and to the extent they are actually redeemed by us.  Points cannot be used to offset any amount due from you to us.  The sale or barter of any Points, other than by us, is expressly prohibited.

4.                   Restrictions on Earning Points

In addition to the restrictions set forth in Section 1 above, your Program Account can contain a maximum of 20,000 points.  If a purchase will cause your Program Account balance to exceed 20,000 points, you will not earn points for the portion of the purchase that will cause you to exceed 20,000 points.  Once you redeem points, you will be able to accrue points again.  We may temporarily or permanently suspend your ability to earn Points at any time, with or without cause or notice, including, but not limited to, if any of the following events occur:

  • You violate these Terms or the terms of your CASIO ID membership;
  • You violate our CASIO ID terms by having multiple CASIO ID accounts;
  • We suspect you are engaging in any fraudulent or other illegal activity in connection with the Program, or otherwise engage in activity that we deem to be abusive or “gaming” conduct under the Program, as determined in our sole discretion;
  • You engage in fraudulent activity on any other product offered by us;
  • You or we close your Casio ID Membership or Program Account for any reason.

Points may be immediately canceled and forfeited, at our discretion, for any reason including if any of the above events occur.

5.                   Redeeming Rewards Points in the Rewards Store

You can redeem your own Points that have accrued in your Program Account for items available in the Rewards Store (“Store”) for goods and services (“Rewards”).  You must have the required number of Points in your Program Account to make your desired Rewards redemption. Casio reserves the right to change, limit, remove, or substitute Rewards available for purchase or redemption via the Store at any time and without notice.  All specifications, products, descriptions, and prices of Rewards in the Store are subject to change at any time without notice.  We do not warrant the accuracy of completeness of the information, content, or materials provided.  All Points redemptions are final and there are no returns unless otherwise noted by us in writing or as set forth below.  In our discretion, we may limit the number of similar items you can obtain from the Store.

In the event a Reward arrives damaged or is incorrect, you may contact us within 14 days of the delivery date for a replacement or a similar reward of equivalent value.  If we require that you send back the incorrect or damaged Reward, we will provide you with a prepaid return label.  The Reward must be returned with the provided prepaid shipping label within 30 days of your receipt of the shipping label.  We reserve the right to not sent a replacement until we receive the returned Reward

In the event your Reward does not arrive, contact us within 30 days of the date of redemption.  Once we have verified the Reward did not arrive, a replacement will be provided if available, or upon request, a refund.  If a replacement is not available, a refund will be issued to the original method of payment and your points will be refunded.  In the event the Reward is no longer available, we may offer an alternative.  If you choose not to accept the alternative, a refund will be issued to the original method of payment.

You may only redeem Points if your Casio Membership and your Program Account are in good standing and you are not in default of either agreement at the time of any Point redemption.

6.                   PRIVACY

 

Important Privacy Information

By registering for the Program, or accessing or using the Program, you consent to the collection, use and disclosure of your personal information as described in the Casio Privacy Policy, as it may be updated from time to time.  In the event of any inconsistency between these Terms and the Casio Privacy Policy, these Terms will control.

When you register for the Program, you will also create a CASIO ID if you do not already have one.  Your creation of a CASIO ID and information collected in connection with CASIO ID is governed by the CASIO ID Service Terms and Privacy Policy, which can be located on the CASIO ID registration page.

How to Join (Opt-In)

You may join the Program in any one of the following ways:

How to Cancel (Opt-Out)

You may cancel your membership in the Program at any time by:

If you cancel your membership, any accrued points will be forfeited and cannot be used to redeem any rewards.

Cancelling your Program membership does not delete your CASIO ID account or your personal information associated with it. If you want to cancel your CASIO ID account, you must submit that request to the CASIO ID Program.

Personal Information Collected

If you choose to participate in the Program, the following types of personal information will be collected in connection with your participation:

  • Personal information (first name, last name, email address, birthdate, zip, mobile phone)
  • Purchase history including transactional details
  • Point earnings and redemptions
  • Account activity and logins
  • Survey responses
  • Web browsing behavior
  • Online product reviews (if you submit any)

Additional Information for California Residents

Disclosure of Personal Information to Third Parties

Casio does not sell consumers’ personal information for money. Casio does, however, share consumers’ personal information with certain third parties in ways that might be considered a “sale” or
“sharing” of personal information under the California Consumer Privacy Act (CCPA), even though Casio does not receive any fee from the third parties in exchange. We do not share your information with third parties that collect and sell the personal information to other third parties for money.

When we share information in this way, it is for marketing and advertising purposes or analytics purposes. For example, we allow third parties that are not our contractors, service providers or corporate affiliates – such as Meta, Google, and other advertising networks – to place tracking technologies (such as cookies or pixels) on our websites that collect personal information for purposes of personalizing advertising to users of our websites and other potential customers. California residents can opt out of the “sale” and “sharing” of their personal information by clicking on the “Do Not Sell My Personal Information” link at the bottom of the Casio homepage.

We may also share your personal information with third parties to: facilitate our merger or acquisition activities; facilitate internal audits, dispute resolution or investigations; detect and address actual or potential fraud; or to comply with various legal obligations.

The categories of personal information that we share with these third parties for the purpose of analytics and personalized or targeted advertising are: identifiers, contact information, commercial data like product purchases, internet activity, demographic information, and approximate geolocation.

By joining the Program, you agree that we may use and disclose your information in this manner.

Notice of Financial Incentive

Under the CCPA, a rewards program like this Program is considered to be a type of financial incentive.

This Program allows members to earn points from purchasing Casio products and redeem those points for rewards. For the material terms of this Program, please review this section and sections 2 (Earning Rewards Points), 3 (Points Value and Expiration) and 5 (Redeeming Rewards Points) of these Terms and Conditions. The categories of personal information collected to participate in the Program are described above in the paragraph entitled “Personal Information Collected.”

The value of each consumer’s data collected in connection with the Program that forms the basis for offering this Program is estimated to be $0.29. The Program’s value to a member is reasonably related to the value of the consumer’s data to Casio. Because the Program is new, to estimate the value of the consumer’s data, we calculated the estimated expense of providing the Program rewards for the initial 12-month period and divided by the number of anticipated Program participants during that same period.

7.                   GENERAL TERMS

We reserve the right, in our sole discretion, to suspend, cancel, or modify the Program at any time and for any reason and without prior notice.  If we decide to terminate the Program, we will provide a minimum of 90 days advance notice by posting a notice on our website or sending you an email.  You acknowledge and agree that upon termination, your points may be forfeited.  Administrative services may be provided by third-party service providers.

Casio reserves the right, in our sole discretion, to add, delete, change, or revise these Terms, including, but not limited to, revising or adding qualifications for participation in the Program or cancelling the Program altogether without allowing you to redeem your Points; Program features or procedures; the imposition or discontinuance of special promotions or offers, additions, deletions, or revisions of rewards offered; revisions of the amount of Points required for redemption; revisions of Point caps; limitations, or expiration periods; revisions to disqualifying events; or the imposition of new, revised, or additional Program terms.  Current terms will be posted on the Site.

 

We may temporarily or permanently disqualify you from participating in the Program and/or adjust or cause to be forfeited any or all Points accrued as a result of your abusive behavior, fraud, misrepresentation, any violation of law, or any other violation of any of these Terms, in each case as determined by us in our sole discretion.

Neither we nor any of our third-party service providers, including each of such party’s respective employees, officers, affiliates, or agents, will be liable to you for any action or inaction any of them take or fail to take with respect to the Program or any changes in these Terms.

When laws require us to do so, we will report your redemption value as income to the Internal Revenue Service, as well as state and local tax authorities.  By using this Program, you are responsible for paying any federal, state, or local taxes you owe, or other connected fees or gratuities.

The Program is owned and administered by Casio and is subject to all applicable laws and regulations.  You must be an individual and use the Program Account only for lawful personal, family, or household purposes, and not for any business, commercial, or investment purpose.  The accrual and/or redemption of Points is void where prohibited by law.  We may rely on any oral or electronic Points redemption instructions we are provided regardless of whether or not you personally stated or sent them.  You agree that we are not liable for following instructions of anyone claiming to be you.

You agree to indemnify and hold us and our third-party service providers and each of such party’s respective affiliates, directors, officers, employees, agents, and contractors harmless from and against any loss, damage, liability, cost, or expense of any kind (including attorneys’ fees) arising from your or an authorized user’s: (i) participation in the Program; (ii) any fraud or misuse of the Program; (iii) violation of these Terms; and/or (iv) violation of any applicable law or the rights of any third-party.

To the maximum extent permitted by law, neither we nor any of our third-party service providers, including each of such party’s respective employees, officers, affiliates, or agents, assume any responsibility for, and will not be liable for, any financial loss, personal injury, property loss or damage, other loss, accident, delay, inconvenience, or irregularity which you may suffer by reason of any act, default, non-performance, or wrongful, careless, negligent, or unauthorized act or omission of us or any Program supplier, including each of such party’s respective employees, officers, affiliates, or agents, or any other third-party. In no event shall we or any of our affiliates or agents be responsible or liable to you, or anyone claiming through you or on your behalf, for any indirect, special, exemplary, punitive, or consequential damages, including, without limitation, lost revenue, lost profits, or lost opportunity arising out of or relating to any of the acts or omissions of Casio or any of our respective affiliates or agents, or otherwise in connection with or relating to the Program or our administration of it, or that result from the use of or inability to use the Program, even if we have been made aware of the possibility of such damages.  Neither we nor any of our third-party service providers, including each of such party’s respective employees, officers, affiliates, or agents, will be responsible for any damage, loss or expense of any nature resulting from the usage of any redemption, defects in any redemption, or from any cancellation irregularity or mishap affecting the redemption received through the Program.  In addition, we make no warranty or representation either expressed or implied, and expressly disclaim any and all liability and damages with respect to type, quality, or fitness for use of goods or services provided through this Program or otherwise obtained by you in connection with the Program or through the use of redeemed Points.  IN NO EVENT SHALL WE OR OUR AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AMOUNT EXCEEDING THE AMOUNT YOU PAID TO US HEREUNDER OR $100.00, WHICHEVER IS GREATER.

You agree to notify us promptly of any errors relating to the addition or deletion of Points on your Program Account but in no event later than ninety (90) days after the date of the transaction.  We reserve the right (but are not required) at our sole discretion to correct inaccurate Point values represented in your Program Account and to adjust Point values.  If we do not credit, or if we improperly deny, a Point redemption to which you were otherwise entitled, then your exclusive remedy will be the issuance of the improperly denied Point redemption, if available, or such other alternative benefit as we in our sole discretion may determine.  Neither we nor any of our affiliates, agents, or representatives have any other or additional liability to you or any other person for such error(s), subject to applicable law.

In the event you redeem Points and obtain a redemption and thereafter any transaction on your Account is refunded, credited, or otherwise rescinded, we may, at our discretion, withhold the subsequent awarding of Points, or collect any amount(s) you owe, in any appropriate manner, including, but not limited to, the posting to your Account of an equivalent debit for the retail value of the redemption you obtained .  We may also reduce your Point balance for any transaction on your Account that is refunded, credited, or otherwise rescinded.

All trademarks, service marks, and trade names used by Casio in this Program are property of their respective owners.  No use of these may be made without the prior written authorization of Casio.

By accumulating and redeeming Points under the Program, you agree to all of the Program features, limitations, and restrictions contained in these Terms as well as any additional terms and conditions contained in the Program, promotions, or transactions that may be offered to you from time to time and any terms and conditions contained in any certificate, coupon, or document issued to you under the Program.

These Terms and, when applicable, the Casio Terms of Sale (available at ) constitute the entire agreement between you and us with respect to the subject matter described herein, and supersede all prior agreements or representations, written or oral, concerning such subject matter.  In the event of a conflict between these Terms and the Casio Terms of Sale, these Terms control.  You may not assign any of your rights or obligations under these Terms, in whole or in part, without our prior written consent.  We may assign our rights and/or obligations under these Terms, in whole or in part, without your consent.  We may waive or delay enforcing any of our rights herein without losing them.  Neither we nor our service providers are responsible for any disputes between you and a merchant relating to a transaction or goods or services.  Any claim or dispute arising from or relating to these Terms or to the Program will be governed by and construed in accordance with New Jersey law (without regard to its conflicts of law principles) and, as applicable, federal law.

8.                   ARBITRATION; CLASS ACTION AND JURY PROVISION WAIVER

The following dispute resolution provisions will apply:

For any and all controversies, disputes, demands, claims, or causes of action (including the interpretation and scope of this section and the arbitrability of the controversy, dispute, demand, claim or cause of action) between any party to these Terms or relating to the Program (“Covered Disputes”), each party agrees to resolve such Covered Disputes exclusively through binding and confidential arbitration.  The arbitration will exclusively take place in the federal judicial district located in New Jersey.  Notwithstanding this agreement to arbitrate, either party may seek emergency equitable relief in a federal or state court located in the federal judicial district in New Jersey in order to maintain the status quo pending arbitration, and each party hereby agrees to submit to the exclusive personal jurisdiction of the courts located therein for such purpose.  A request for interim measures will not be deemed a waiver of the obligation to arbitrate.

Each arbitration, including the selection of the arbitrator, will be administered by the American Arbitration Association (“AAA”), or such other administrator as you and we may mutually agree to according to the Consumer Arbitration Rules (“AAA Rules”).  For a copy of the procedures, to file a Claim or for other information about this organization, contact it at: AAA, 335 Madison Avenue, New York, NY 10017, or at its website www.adr.org.  To the extent that there is any variance between the AAA Rules and this section, this section will control.  Arbitrator(s) must be a member of the state bar where the arbitration is held, with expertise in the substantive laws applicable to the subject matter of the Covered Dispute.

You and we each agree that in this relationship (i) you and we are participating in transactions involving interstate commerce; (ii) the arbitrator shall decide any dispute regarding the enforceability of this section; and (iii) each arbitration is governed by the provisions of the Federal Arbitration Act (Title 9 of the United States Code), and, to the extent any provision of that Federal Arbitration Act is inapplicable, unenforceable or invalid, the laws of the state of New Jersey shall apply.  To find out how to initiate an arbitration, please call any office of the AAA or visit www.adr.org.

Each party agrees to the following: (i) no class or similar group arbitration or claim will be permitted; (ii) the arbitration will be confidential, and no party may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award; (iii) subject to any limitations of liability in these Terms, the arbitrator may award any individual relief or individual remedies that are expressly permitted by applicable law; and (iv) each party will pay its own attorneys’ fees and expenses, unless there is a statutory provision that requires the prevailing party to be paid its fees and litigation expenses and the arbitrator awards such attorneys’ fees and expenses to the prevailing party, and, in such instance, the fees and costs awarded will be determined by the applicable law.

All parties understand and agree that by agreeing to these Terms, EACH PARTY IS GIVING UP HIS/HER/ITS RIGHT (I) TO HAVE A TRIAL BY JURY; (II) TO HAVE A COURT RESOLVE ANY DISPUTE BETWEEN US, SUBJECT TO THE TERMS HEREIN; AND (III) TO SERVE AS A REPRESENTATIVE, AS A PRIVATE ATTORNEY GENERAL, OR IN ANY OTHER REPRESENTATIVE CAPACITY, OR TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, IN ANY ARBITRATION OR LAWSUIT INVOLVING ANY DISPUTE BETWEEN US.

All statutes of limitations applicable to any Covered Dispute apply to any arbitration between you and us.  This arbitration provision shall survive: (i) the termination of these Terms; (ii) the bankruptcy of any party; (iii) any transfer, sale, or assignment of your Program Account, or any amounts owed on your Program Account, to any other person or entity; (iv) closing of the Program Account; or (v) any other relationship between you and us.  This section constitutes the entire agreement between you and us related to arbitration of a Covered Dispute and supersedes all prior arrangements and other communications concerning dispute resolution.  With the exception of the provision of this section prohibiting arbitration on a class or collective basis, if any part of this arbitration provision is deemed to be invalid, unenforceable, or illegal, then the balance of this arbitration provision will remain in effect and will be construed in accordance with its terms as if the invalid, unenforceable, or illegal part was not contained herein.

You and we each agree to take all steps and execute all documents necessary for the implementation of arbitration proceedings.  The arbitrator may hear and rule on appropriate dispositive motions as part of the arbitration proceeding, such as motions for judgments on the pleadings, summary judgment, or partial summary judgment.  The AAA, the arbitrators, you, and we, must, to the extent feasible, take any necessary action to ensure that an arbitration proceeding, as described in this section, is completed within 180 days of filing the Covered Dispute with the AAA.

Last updated:  December 14, 2023

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