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FAQ | Moflin

After-sales Service & Warranty

Clinic (Repairs)

After my Moflin returned from Clinic (Repairs), the “Moflin not found” screen appears in MofLife. What should I do?

Please check the following first: Make sure Moflin’s power is on. Make sure your smartphone’s Bluetooth is enabled. If the “Moflin not found” screen still appears, the pairing may have been reset. In that case, delete the relevant Moflin from the “My Moflins” list in MofLife, then register (pair) it again by following these steps: In the “MofLife” app, tap “My Moflins“ in the menu (≡) to view the list of registered Moflins. Tap the “🖊” next to the relevant Moflin to open the edit screen. Tap “Delete this Moflin“. Select [Execute] to delete the registration. *Even if you delete the Moflin from the list, you can view saved Journal (interaction records with Moflin) by registering again. Tap [+ Add Moflin] and follow the on-screen instructions to register your Moflin again.

How can I request Clinic (Repairs)?

Please see support site.

How much do Clinic (Repairs) cost?

Fees depend on your warranty status and the condition of your Moflin. Please contact here for details.

How long does Clinic (Repairs) take?

About one to two weeks after we receive your requested Moflin, the Moflin will be returned from the Clinic (Repairs) and then shipped back to you. Note: Depending on the availability of maintenance parts, the duration of the clinic (repairs) may vary. If a separate estimate is required, if there are long holidays or company-designated non-business days during the period, or if the delivery address is on a remote island, additional time may be needed before discharge (return shipment).

Is there an in-person drop-off counter for Clinic (Repairs) services?

We are sorry, but we do not have a repair drop-off counter. For details on how to request services, please check here.

What payment methods are available for Clinic (Repairs) services?

Please see support site

How much is shipping cost for Clinic (Repairs)?

Please see support site

Can I have a receipt issued?

Please see support site

Can I purchase spare parts?

Please see support site

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