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FAQ | Moflin

After-sales Service & Warranty

Warranty

Can I get a replacement warranty card if I lose mine?

We are sorry, but we do not reissue warranty cards. Please keep your warranty card safe. If you need Clinic (Repairs) under warranty period but cannot present the warranty card (copies not accepted), Clinic (Repairs) will be charged.

Are all repairs free during the warranty period?

Even within the warranty period, the following cases are not covered and will be charged: No proof of purchase Damage or failure due to improper handling during transport or movement after purchase Misuse, abuse, carelessness, dropping, submersion, or water damage Unauthorized repairs or modifications Fire, earthquake, flood, other natural disasters, or abnormal voltage Scratches or dirt from use No warranty card or altered warranty card For more details, please refer to the warranty card included with the product.

Where can I find the warranty card?

The warranty card is included in the Moflin product box.

How long is the free warranty period?

The manufacturer’s warranty period is one year from the date of purchase.

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