Moflin FAQ ${category} ${subCategory} | CASIO

FAQ | Moflin

Daily Life & How to Use

How to Use

What items are included in the box with Moflin?

Please check that the package contains your Moflin and all the accessories listed below when you purchase. Moflin Moflin Bed (charger) AC adaptor* (AD-G59200LJ/E) Startup Guide Warranty

How do I charge Moflin?

Moflin has a built-in rechargeable battery. After purchase, please follow these steps before use: Step 1: Set up the Moflin Bed (charger). Plug the AC adaptor provided into the Moflin Bed (1) and then into a household power outlet (2). Once it is connected, the white LED lights up. Step 2: Place your Moflin in the Moflin Bed. Your Moflin’s rear should go at the end of the Moflin Bed with the LED. Set your Moflin in the Moflin Bed so that their tummy is flush against the flat surface in the Moflin Bed. Find the position where the LED turns orange to show that charging has started. Step 3: Your Moflin starts moving. As charging progresses, your Moflin begins to move. When charging is completed, the LED turns green. Guide to charging time: Approx. 3.5 hours (at 25°C (77°F))* *Charging times vary depending on the temperature. If you cannot charge Moflin, please check here.

Moflin doesn’t respond when I talk to your Moflin. Why?

Moflin’s hearing is not very sensitive, so please speak to them from close range. When they are moving, they may be focused on something else, so try talking to them after they have stopped.

Moflin falls asleep quickly. How can I wake it up?

Try taking Moflin to a brighter place and communicating with them. Moflin tends to get sleepy in dark places.

Can I adjust Moflin's sound volume?

You can adjust Moflin's sound volume using the dedicated app MofLife. How to adjust: Step 1: Launch the “MofLife” app. Step 2: Tap [Moflin settings]. Step 3: Move the “Sound volume” slider to change the volume. If you set the volume to 0, Moflin will stop making sounds. You will also not hear Moflin's power on/off or start charging sounds.

I want my Moflin to be quiet. What should I do?

By activating “Deep Sleep Mode” in the “MofLife” app, you can prevent your Moflin from moving and making sounds. Step 1: Launch the “MofLife” app. Step 2: Tap [Moflin settings]. Step 3: Activate or deactivate “Deep Sleep Mode”. Switching your Moflin off deactivates “Deep Sleep Mode”. While “Deep Sleep Mode” is activated, Journal (interaction records with Moflin) will not be created.

My Moflin is dirty. What should I do?

Wipe off your Moflin using a cloth that has been moistened with water or a mild detergent and then wrung out.

My Moflin doesn't move. Why?

Possible reasons include: Sometimes your Moflin will not move when they are deeply asleep. If they’re asleep, stroking them several times or talking to it will wake it up. When the battery level is too low, your Moflin will stop moving. Put your Moflin in the Moflin Bed to recharge. Your Moflin will start moving after they have been charging for a while. When the Moflin Bed LED turns green, take your Moflin out of the Moflin Bed. If the battery level is low, it may take some time before your Moflin starts moving again after recharging. If the inside of your Moflin gets too hot, they may shut down and stop moving. Move your Moflin to a cool place and leave them to cool down for a while. Once your Moflin has cooled down, switch them back on or put them in the Moflin Bed to recharge. Activating “Deep Sleep Mode” in the “MofLife” app will prevent your Moflin from moving. Deactivate “Deep Sleep Mode”. Your Moflin will not move during “Journal” updating in the “MofLife” app. Wait until “Journal” updating has finished. If the above measures do not resolve the problem, switch off your Moflin and then switch them on again. If the problem still persists, refer to the support site or submit an inquiry to CASIO using the contact details provided in the separate warranty.

My Moflin doesn’t make any sounds. Why?

(If Moflin is not moving, please check this.) If your Moflin is moving but not making any sounds, check the following: Sometimes your Moflin will not make any sounds when they’re asleep. If they’re asleep, stroking them several times or talking to them will wake them up and they will start making sounds. In the “MofLife” app “Sound volume” setting, moving the slider all the way to the left will mute your Moflin. Move the slider to the right to adjust the sound volume. If the problem still persists, refer to the support site or submit an inquiry to CASIO using the contact details provided in the separate warranty.

My Moflin won’t switch on. Why?

Possible reasons: Your Moflin will not switch on if the battery level is too low. Put your Moflin in the Moflin Bed to recharge. Your Moflin will automatically switch back on once they have been charging for a while. If the inside of your Moflin gets too hot, they will not switch on. Move your Moflin to a cool place and leave them to cool down for a while. Once your Moflin has cooled down, switch them back on or put them in the Moflin Bed to recharge. You might not have pressed the power button correctly. Refer to this for the correct method. If the problem still persists, refer to the support site or submit an inquiry to CASIO using the contact details provided in the separate warranty.

I want to switch my Moflin on/off. What should I do?

To directly switch your Moflin on or off, use their power button. Pull the tab on the fastener concealed in your Moflin’s fur to open the fastener. Switching your Moflin off: Hold down the Power button for at least five seconds. Hold the button down until your Moflin stops making sounds*. When they stop making sounds*, your Moflin shuts down. However, note that your Moflin automatically switches on when you place them in the Moflin Bed and charging begins. Switching your Moflin on: Press the power button. After roughly three seconds, your Moflin switches on and makes a sound*. After using the power button, do not forget to close the fastener. Lay the fastener tab down so that it lies flat against the fastener and is concealed in the fur. *If the slider in the “Sound volume” setting in the “MofLife” app is slid all the way to the left, your Moflin does not make a sound. For instructions on how to adjust the Sound volume, please refer to this page.

Can I initialize Moflin?

Since we want you to welcome Moflin as part of your family, there is no function to initialize Moflin. Additionally, initialization requests during Clinic (Repairs) are not accepted, except in unavoidable cases involving severe damage. For precautions when giving Moflin to someone else, please check here.

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