Privacy Policy Nepal Srilanka Bangladesh
Last updated 16th September 2025
Casio India Co., Pvt. Ltd. .. (hereinafter “Casio”or “We” or “Us”) takes the protection of personal information extremely seriously, in compliance with the privacy rules on the protection of personal information, including applicable laws, regulations and relevant guidelines thereto. This Privacy Policy describes the types of information that CASIO (hereinafter also “we”, “us” or “our”) collects, how we use and share the information and how the information is protected.
This Policy covers our data collection activities, including your Personal Information that we collect through various channels such as websites, apps, third party social networks, customer helpdesk, customer call centres, marketing events, marketing surveys, you accessing / creating a login / registering for schemes, benefits and value-added services that we offer through online and offline mediums from time to time.
1. PRINCIPLE ON COLLECTION OF INFORMATION
A. Compliance
Casio will comply with applicable laws and other regulations relating to the appropriate handling of your personal information. We will make ongoing efforts to review and improve the management system and measures to protect personal information.
B. Implementation of Security Measures
Casio takes appropriate information security measures to ensure the security and accuracy of your personal information, such as measures to prevent unauthorized access to your personal information, to protect the information from loss, falsification and leakage, and other appropriate security measures.
Casio has implemented appropriate physical, technical and administrative security standards to protect personal information against loss, misuse, modification or destruction. We will also promptly correct any security measures if it is recognized that an improvement is required.
Please note, that these protections do not apply to your information in public domain such as third-party social networks.
C. Respect for the Rights of Individuals
We respect the legal rights of the individual in relation to their personal information. We will respond to your requests, such as request for access, disclosure, notification of purpose of use, amendment, addition, deletion, cessation of use and cessation of provision to a third-party, with respect to your personal information possessed by us.
D. Non-Mandatory
By Providing your personal information, you acknowledge that you are doing so voluntarily and on your free will & you hereby consent to its collection, use, transmission, storage and processing in accordance of this Privacy Policy. In case you don’t wish to provide any information to us, then you may refrain from doing so however, you may not receive response or the services in whole or in part.
2. CATEGORIES OF INFORMATION WE COLLECT
A. Information that you provide us
When you choose to provide us with your personal information– for registering on our website or for use CASIO services or to contact us by email, we obtain the information. This may include information such as your name, email address, phone number, date of birth, country of residence, language, gender, and time zone.
B. Product reviews
You may post a review comment about our product on our websites. Your review comment would be helpful for us as well as prospective customers of our products.
Your review comment posted under your CASIO ID will be displayed on our website as a product review by a “verified account” along with your name or nickname registered with your CASIO ID. However, if you want to do so, you can post your review comments anonymously in accordance with instructions provided on our website. Please note that once you posted your review comment anonymously, then you cannot edit or remove it.
C. Contact form
Our websites offer you a contact form which you can use to contact us electronically. If you use such form, the data entered on the input screen, including but not limited to your name, your email address, subject and message, are communicated to us and stored.
Such data will be erased when it is no longer needed to fulfil the purpose as per this policy.
D. Communication with our customer helpdesk or customer call centers
Your communication and interaction with our customer helpdesk, customer call centers and customer support centers for after-sale and allied services in relation to our products, schemes, value addition services etc. or any other enquiry.
E. Automatic collection of personal information
We collect your anonymous information through the following sources, as you navigate through and interact with our websites:
i. Server Log Files: Your Internet Protocol (IP) address is an identifying number that is automatically assigned to your computer by your Internet Service Provider. This number is identified and logged automatically in our server log files whenever you visit our websites, along with the time(s) of your visit(s) and the page(s) that you visited. Your IP addresses is used to calculate the usage levels of our websites, to help diagnose problems with the servers of our websites, and to administer our websites. We may also use your IP addresses to communicate or to block you for security reasons. Collecting IP addresses is a standard practice followed on the internet and is carried out automatically by many websites.
ii. Cookies: Cookies are data that a web server transfers to an individual's computer for record keeping purposes. Cookies are an industry standard used by most websites, and help facilitate users' on-going access to and use of a particular website. Cookies do not cause damage to the computer system or files, and only the website that transfers a particular cookie to the computer system can read, modify or delete such cookie. If you do not want your information to be collected through the use of cookies, there is a simple procedure to be followed, in most of the browsers, by the user that allows the user to delete existing cookies, automatically decline cookies, or to be given the choice of declining or accepting the transfer of particular cookies to the user's computer system. You should note, however, that declining cookies may make it difficult or impossible for you to access certain portions of the Website. For more information, please refer to our cookie policy available at https://www.casio.com/in/cookie/.
iii. Pixel Tags: “pixel tags," "web beacons," "clear GIFs" or similar means (collectively, "Pixel Tags") help us to compile aggregate statistics about the usage of Websites and response rates. Pixel Tags enables us to maintain a count of the users who have visited certain pages of the Website. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether and as to when the email was opened and read by the receiver of the e-mail.
F. Other sources
Data we receive through other sources such as third-party social networks, market research, co-branding tie-ups etc.
3.USE OF PERSONAL INFORMATION
We generally collect only the personal information necessary to fulfil your request. Where any additional or optional information is sought, you will be notified at the point of collection.
When we process your personal information, we will rely on one of the following processing conditions:
A. Performance of a contract: this is when the processing of your personal information is necessary to perform our obligations under a contract.
B. Legal obligation: this is when we are required to process your personal information in order to comply with a legal obligation, including but not limited to, keeping records for tax purposes, providing information to a law enforcement agency or another authority, or to protect our legal rights and the safety of end users, including handling complaints, obtaining legal advice and establishing, exercising or defending legal claims relating to us or other companies in our group and our Services;
C. Legitimate Use: We process personal information to the extent that is necessary to fulfil our legitimate interests (or those of third parties), which include our interests to:
i. Effectively manage our relationship with our customers, including by communicating with you and responding to your queries;
ii. Carry out direct marketing activities (when we are not required by law to obtain your consent), including by sending you marketing communications via email, phone calls, post, text messages, social media channels, or via push notifications through our mobile apps.
iii. Improve your user experience, including by providing you with tailored functions, such as an autofill function, a quick search function based on your most visited webpages and additional contents tailored to your interests.
iv. Improve our services and customer care, including by seeking your feedback and carrying out surveys and market research, performing data analytics on the usage of our services, analysing customer behaviours, building up customer usage patterns and profiles in order to identify regional and global user trends and optimize our offering to customers globally;
v. Effectively manage our business, including by generating reports and analysing the performance of our services (through use of aggregated information), auditing our business processes, using statistics to make informed business decisions.
In some cases, we will ask you for specific permission to process some of your personal information, and we will process your personal information only in the way you agreed. You may withdraw your consent at any time by contacting us.
We may share the personal information with and between our related corporations, affiliates, partners and third parties for marketing and sales purposes and/or any other related purpose that we may deem fit. Because of the international nature of our business, we may need to disclose your Personal Information within CASIO group companies.
4. INFORMATION RETENTION
We will continue to retain your Personal Data for as long as is reasonably necessary for the various purposes set out in "Use of Personal Information” section above, or if required to be retained under any applicable law. In case any of your Personal Data is no longer required by us, we take reasonable steps to destroy or anonymize any personal data after a reasonable period has elapsed.
5. INFORMATION ABOUT CHILDREN
We do not knowingly solicit or collect personal data from children below the age of (18). If we discover that we have unintentionally collected Personal Information from a child below (18), we will remove that child's Personal Information from our records promptly. However, we may collect Personal Information about children below (18) years of age from the parent or guardian directly, and with their consent.
6. MISCELLANEOUS
- We reserve the right to change this Policy, and any of the procedures concerning the treatment of your Personal Information, without notice. Please check back and review this Policy frequently to see any updates or changes to our Policy. We encourage you to bookmark this page and to periodically review it to ensure familiarity with the current version of this Policy.
- This Websites may contain links to third party websites. These linked sites are not under our control and supervision, and we shall in no way be responsible for the privacy practices or the contents of any such third party linked websites. We provide such links only as a convenience, and the inclusion of a link on our Websites does not imply endorsement of the linked website by us. If you furnish your Personal Information through any such third-party website, your actions will occur on such linked website and the Personal Information you provide will be collected and controlled by the privacy policy of that third party.
- We have adequate procedures in place to keep your Personal Information accurate, complete and up to date for the purposes for which it is collected and used. If you want your Personal Information to be modified, you may request us that such information be corrected by contacting us on our contact details provided below. We will endeavour to comply with your request as soon as reasonably possible upon furnishing of such documents as may be required by us from you.
Contact information
If you have any questions, concerns or comments regarding this Privacy Policy, or any of our privacy practices, please contact us at support@casio.co.in