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FAQ | Label Printers

Troubleshooting

Print

Printing is unclear.

A dirty print head or rubber roller will make proper label printing impossible.Perform the procedure below to clean the print head and the rubber roller as required. 1. Press the printer’s ON/Stand-by key to turn off power. 2. Set the printer down on its side, press on the area on the side marked “PUSH” and raise the cover. 3. Remove the cover. 4. If a tape cartridge is loaded in the printer, remove it. · The print head is hot during and immediately after printing, so wait until it is cooled down before removing the tape cartridge. 5. Use a cotton swab moistened with alcohol to wipe the surfaces of the print head and rubber roller.Focus your wiping in the brown area (bounded by the dotted lines in the illustration) where the print head contacts the rubber roller.

I can't connect (print). What should I do?（iPhone）

・ Check the Bluetooth settings on your smartphone. - Activate Bluetooth on your smartphone. ・ In iOS 13 and later, Bluetooth must be set for each app. - Tap [Settings] > [List of apps] > [LABEL DESIGN MAKER] on your smartphone. ・ Check that the printer is selected. - Tap [・••(Settings)] > [Print Settings] > [the printer icon] . (Even when printer icon has this printer's name, it may still be showing the printer connected last time. Search for the printer again.)

Why are there speckles around printed figures in both the preview image and the final printing?

This phenomenon, which occurs only with Windows 2000 Professional and Windows XP, is causes by the font smoothing feature of these operating systems. You can eliminate this problem by performing either of the following procedures and then restarting Windows. Windows 2000 users: 1. Open the Control Panel. 2. Double-click the [Display] icon to open Display Properties. 3. Click the [Effects] tab. 4. In the [Visual effects] group, clear the check box next to [Smooth edges of screen fonts] . 5. Click [OK] to close Display Properties. Windows XP users: 1. Open the Control Panel. 2. Double-click the [Display] icon to open Display Properties. 3. Click the [Appearance] tab. 4. Click [Effects] . 5. Clear the check box next to [Use the following method to smooth edges of screen fonts] . 6. Click [OK] to close Display Properties.

What should I do if I am having problems producing clear printed output?

Open the tape cartridge compartment cover. Use a cotton swab moistened with alcohol to wipe the surfaces of the print head and rubber roller. Take particular care when wiping the points where the print head and rubber roller come into contact with each other.

What can I do about poor quality printing?

Some CD-R discs are more suitable for printing than others. It all depends on the printing surface. See the list of recommended discs for more information.

What should I do if I am having problems producing clear printed output?

Open the tape cartridge compartment cover. Use a cotton swab moistened with alcohol to wipe the surfaces of the print head and rubber roller. Take particular care when wiping the points where the print head and rubber roller come into contact with each other.

What should I do if I am having problems producing clear printed output?

Open the tape cartridge compartment cover. Use a cotton swab moistened with alcohol to wipe the surfaces of the print head and rubber roller. Take particular care when wiping the points where the print head and rubber roller come into contact with each other.

What should I do if I am having problems producing clear printed output?

Open the tape cartridge compartment cover. Use a cotton swab moistened with alcohol to wipe the surfaces of the print head and rubber roller. Take particular care when wiping the points where the print head and rubber roller come into contact with each other.

Printing on magnetic tape is unclear.

・ You may be using the wrong print mode. If your printer model has a Magnetic Tape setting for the Print Mode, select Magnetic Tape. Magnetic tape is made using special materials.Because of this, you may not be able to achieve clear printing under low temperatures.Printing on magnetic tape in a location where the temperature is 20°C or higher is recommended. Also make sure that the tape has been in the location long enough to become acclimated.

Printing on magnetic tape is unclear.

If your printer model has a Magnetic Tape setting for the Print Mode, select Magnetic Tape.

The following error message appears: "Check the tape size.

・ The tape width of the label you want to print may be different from the tape width of the loaded cartridge. Load a tape width that matches that of the label you are printing. Correctly load the tape cartridge.

Printing is unclear.

A dirty print head or rubber roller will make proper label printing impossible.Perform the procedure below to clean the print head and the rubber roller as required. 1. Press the printer’s ON/Stand-by key to turn off power. 2. Positioning the printer with the tape window facing upwards, press the tape cartridge cover open button and open the cover. 3. If a tape cartridge is loaded in the printer, remove it. · The print head is hot during and immediately after printing, so wait until it is cooled down before removing the tape cartridge. 4. Use a cotton swab moistened with alcohol to wipe the surfaces of the print head and rubber roller.Focus your wiping in the brown area (bounded by the dotted lines in the illustration) where the print head contacts the rubber roller.

Printing is unclear.(Magnetic Tape)

The cause is as follows. · The settings are incorrect. → Configure the following settings: Tape Size: 24 mm (16 mm), Print Mode: Magnetic Tape. The LABEL DESIGN MAKER phone app does not support magnetic tape printing. · The print density setting is not correct. → Adjust print density. reference Magnetic tape is made using special materials. Because of this, you may not be able to achieve clear printing under low temperatures. Printing on magnetic tape in a location where the temperature is 20°C or higher is recommended. Also make sure that the tape has been in the location long enough to become acclimated.

I can't connect (print). What should I do?

The cause is as follows. * Features such as the display content differ depending on the OS version. iOS [Smartphone settings] Please check the Bluetooth on your smartphone. 1. Tap "settings">"Bluetooth". Please check the app permissions . 1. On your phone, open the "Settings" app. 2. Tap "LABEL DESIGN MAKER". App (LABEL DESIGN MAKER) settings 1. Tap "···" in the Settings tab. 2. Tap “Model”. 3. Select "KL-BT1" and tap "Back". 4. Tap "Print Settings". 5. Tap the printer icon. 6. Tap the “KL-BT1_******” printer name to select this printer. Android [Smartphone settings] Please check the Bluetooth on your smartphone. 1. Swipe down from the top of the screen. Activate Bluetooth on your smartphone. Please check the location information of your smartphone. 1. Swipe down from the top of the screen. Activate Location on your smartphone. Please check the app permissions. 1. On your phone, open the "Settings" app. 2. Tap "Apps & notifications">"APP info">"LABEL DESIGN MAKER". 3. Tap "Permissions">"Location". If you can't find it, first tap "See all apps" or "App info". 4. Tap "All the time (Location only)" or "Only while using the app". To use BLE (Bluetooth Low Energy) with Android 6.0 or later, access to location information must be both enabled and permitted. App (LABEL DESIGN MAKER) settings 1. Launch LABEL DESIGN MAKER on the smartphone. 2. Tap "···" in the Settings tab. 3. Tap “Model”. 4. Select "KL-BT1" and tap "Back". 5. Tap "Print Settings". 6. Tap the printer icon. 7. Tap the “KL-BT1_******” printer name to select this printer.

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