Warehouse Relocation– Customer FAQs

We’re upgrading our warehouse to improve your experience. Here’s everything you need to know during this transition period.

1. Will my order be delayed?

Yes, orders placed between Friday 27th Aug to Tuesday 2nd September may experience delays as we move to our new warehouse.

We’ll begin processing orders again from 2nd September and we’ll work as quickly as possible to get everything dispatched.

2. When will orders start shipping again?

4. Is express delivery available?

No, express delivery will be temporarily unavailable from 27th August and will be reinstated once normal operations resume.

5. What’s happening with returns?

Returns will be temporarily paused during the warehouse move.

Any returns sent during this time will be processed as soon as we are fully operational

Your patience is greatly appreciated during this period.

6. What should I do if I’ve received a faulty item?

If you’ve received a faulty item, please contact our Customer Service team as usual.

Your request will be logged, and it will be processed once operations resume from 2nd September.

7. Can I still use Klarna, PayPal (Buy Now, Pay Later)?

No, Klarna will not remain available at checkout. These payment methods will resume from the 2nd September.

PayPal will be available during this period.

8. Will I be kept updated on my order?

Of course, we’ll keep you informed via email once your order is processed and dispatched.

If you have any urgent queries, our Customer Service team is here to help.

9. Why is this happening?

We’re moving to a new warehouse to improve service, efficiency, and stock availability, so we can deliver a better experience going forward.

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