Casio offers a 30 day money back guarantee. Returns can only be accepted for products purchased through one of the official online stores listed above. If you wish to submit a return, please fill out the customer support form or use the support chat on that page to speak to a support representative. Refunds will be issued in the same form of payment used for the original transaction. Credits cannot be issued until the merchandise return is received. Please allow up to five business days from our receipt of your product for credit processing. Returns only accepted for watches in new condition. Any damages incurred to the watch, such as scratches, disqualify the watch from being returnable for a full refund.

Please remember to repackage the item carefully with all original packaging and include the order RMA details. Due to the possibility of damage or loss, we recommend insured shipping via FedEx, UPS or US Postal Service.

Casio is not responsible for lost or damaged packages in transit from the customer

Refund consideration requirements:

• Item must be unworn with no visible signs of damage
• Item cannot show it has been modified (band adjustment, etc.)
• Item must not show any signs it has been worn
• Item must be returned in the original condition it was received in
• This includes the watch, the G Shock Box, Tin, Manuals and inserts received with the watch
• If the watch cannot be returned as stated above no refund will be processed, item condition will be documented, and the watch will be returned.

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