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FAQ | Moflin

MofLife (App)

About App Features

I want to set or change my nickname.

You can set or change your nickname from the “MofLife” app. Go to "Edit profile" in the menu (≡) of MofLife to set or change your nickname. Please enter a nickname between 1 and 15 characters.

Where can I check Moflin’s battery level?

You can check Moflin’s battery level by looking at the battery icon on the home screen of the MofLife app. The battery icon may not display accurately depending on the environment around Moflin or the condition of the battery. Note: When the battery level is low, your Moflin will shiver and just make crying sounds. Put your Moflin in the Moflin Bed to recharge. For more information about the battery icon on the home screen, please check here.

Where can I check the number of days my Moflin has been growing?

You can check the number of days your Moflin has been growing at the bottom of the home screen in the “MofLife” app.

How do I save Journal (interaction records with Moflin) for Recovery?

To save Journal (interaction records with Moflin) for Recovery, use the “MofLife” app to manually upload them to the cloud. How to upload: 1. Tap [Journal] at the bottom right of the home screen. 2. Tap [New records available] at the bottom of the journal screen. 3. When the progress bar reaches 100% and the update screen closes, the upload is complete. Important: Do not move your smartphone or Moflin during the update.

What is Deep Sleep Mode?

Deep Sleep Mode is a mode that allows Moflin to sleep deeply. It is useful when carrying your Moflin or in situations where you want them to stay quiet, as Moflin will not move or make sounds. While Deep Sleep Mode is on, “Sleeping soundly, please be quiet” is displayed on the home screen of the “MofLife” app, and Moflin will not move or make sounds. You also cannot update the Journal or Moflin’s software during this mode. *For details on how to set Deep Sleep Mode, please check here.

What happens if I don’t use MofLife or retrieve Journal a long time?

Moflin can store about 30 days worth of Journal (interaction records with Moflin). If this period is exceeded, older records will be deleted in order. By tapping [New records available] on the Journal screen in MofLife, you can upload (save) the records from your Moflin to the cloud. Uploaded data will not be deleted without your action. If you do not tap [New records available] for about 30 days or more, older records inside Moflin will be deleted and cannot be saved to the cloud. To prevent this, we recommend regularly tapping [New records available] to upload your records to the cloud. *For how to upload records (Journal), please check here.

How can I check Moflin’s personality?

Moflin’s personality is displayed at the bottom of the home screen in the “MofLife” app. Tap the [i] next to the personality to see the Personality parameters: Energetic, Cheerful, Shy, and Affectionate.

What do the icons on the interaction record graph mean?

Icons appear at points where Moflin’s emotions have changed significantly. Icons Meaning I was feeling excited and joyful. (Joy) I felt very safe and happy. (Happiness) I was calm and relaxed. (Calmness) I was thrilled and excited. (Excitement)

Where can I check Moflin’s emotions?

Moflin’s emotions are displayed in real time on the home screen of the MofLife app. Animations and comments change depending on your Moflin’s emotions.

What do the battery icons mean?

The meanings of the battery icons displayed on the home screen of the MofLife app are as follows: Icons Meaning Normal Battery level is low. Some Moflin behaviors may be limited. Charging Charging complete Charging is temporarily paused. Please check the LED* on the Moflin Bed. Moflin is not registered or not connected. *For information regarding the LED indicator on the Moflin Bed, please refer to the User Guide. PE-M10 here PE-M11 here

Where can I check Journal (interaction records with Moflin)?

Tap [Journal] at the bottom of the home screen in the “MofLife” app. You can select any date at the top of the Journal screen to view records for a specific day. Tap the [>] button at the top to display a calendar. Select the desired date on the calendar and tap [Confirm] to view the Journal for that date. If “New records available” is displayed, tap that button to update with the latest records.

How can I check the software version of Moflin or MofLife?

MofLife version: Tap [About this app] in the menu (≡) of the “MofLife” app to display the version of MofLife. Moflin version: On the home screen of the “MofLife” app, go to [Moflin settings] > [Updating your Moflin] to see the version of your Moflin.

What does "Day" on the home screen mean?

"Day" refers to the number of days your Moflin has been growing. The first day Moflin starts moving after you welcome them home is counted as day one of their growth days. Important: "Day" may vary depending on when you first register (pair) Moflin with MofLife. "Day" will not update when Moflin is powered off or out of battery. "Day" will update even if Moflin is set to Deep Sleep Mode. "Day" may vary if Moflin is not connected to MofLife for a long time.

What does the Journal graph show?

The graph shows how Moflin’s emotions change throughout the day. When Moflin is stroked or experiences something happy, the graph goes up; when something sad or worrying happens, the graph goes down.

Can I give or change Moflin’s name?

You can register or change your Moflin’s name using the MofLife app. How to give a name: After registering (pairing) Moflin in MofLife, proceed to the name entry screen. Enter a name between 1 and 15 characters. How to change the name: Tap "My Moflins" in the menu (≡) or [Moflin settings] > [My Moflins] on the home screen to see the list of registered Moflins. Tap the “🖊” next to the Moflin you want to rename to go to the name entry screen. Enter a name between 1 and 15 characters. Note: If you change your Moflin’s name, the name shown in past Journal (interaction records with Moflin) will also change.

What does "Moflin Update" mean?

Moflin Update (Updating Moflin’s software) helps Moflin learn new things and improve stability, so you can enjoy a longer, safer life together. For information about updates, please check here. Important: We recommend updating the software to ensure safety and enjoyment with Moflin. After updating, Moflin’s behavior may change compared to before. Once updated, you cannot revert to the previous software version. For how to update Moflin’s software, please check here.

Can I update Moflin’s software?

You can update Moflin’s software using the “MofLife” app. If updates are available, the message “There are updates available for Moflin” will appear in the app. Tap [OK] to go to the update screen. On the update screen, tap [Execute] to start the update. Notes: Please ensure Moflin is sufficiently charged before updating. If the battery is low, you cannot update the software. Do not move or operate Moflin or your smartphone during the update. Actions such as closing the app, disconnecting Bluetooth, or turning off Moflin may prevent you from using Moflin. Update in an environment with a stable Bluetooth connection. *For more about updating Moflin’s software, please check here.

What OS and environment are recommended for MofLife?

Supported OS: MofLife is recommended for use with the following OS versions. Operation is not guaranteed on other OS versions. Even on supported OS, updates or device specifications may affect performance. Android OS Notes Android11 or later * Only devices with Bluetooth supported. iOS OS Notes iOS17.0 or later

MofLife's Journal (interaction record) may update even though Moflin is in the Moflin Bed and I am not interacting with it.

If the Moflin Bed is tilted or placed on an unstable surface such as a cushion, Moflin's movements may be detected as being held or gently shaken. Place the Moflin Bed on a flat surface such as a table and try charging again. If Moflin does not charge properly, please refer here and set Moflin in the Moflin Bed. You can also turn on Deep Sleep Mode in MofLife to prevent Moflin from moving or making sounds. If the Journal (interaction record) continues to increase even after setting Deep sleep mode, please try uninstalling and reinstalling MofLife. If the issue does not improve, please contact us.

Can Moflin make sounds even in Deep Sleep Mode?

Moflin may make a sound when charging starts, even while in Deep Sleep Mode. You can also set the voice volume to the minimum in MofLife to prevent the sound that occurs when charging starts. * Please check here for details on the voice volume setting.

I would like to raise Moflin to have a specific personality. How should I do that?

You cannot intentionally raise Moflin to have a specific personality. Like a living creature, Moflin's personality naturally forms through daily interactions and its living environment. Please enjoy interacting with Moflin while watching over its growth. * You can check changes in personality parameters in MofLife.

Is Moflin's personality determined after 50 days? Will its personality parameters stop changing too?

Even after Moflin is more than 50 days old, its personality is not fixed. Like a living creature, its personality and personality parameters may continue to change through daily interactions and its living environment.

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