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FAQ | Moflin

Troubleshooting

Moflin (body)

My Moflin doesn't move. Why?

Possible reasons include: Sometimes your Moflin will not move when they are deeply asleep. If they’re asleep, stroking them several times or talking to it will wake it up. When the battery level is too low, your Moflin will stop moving. Put your Moflin in the Moflin Bed to recharge. Your Moflin will start moving after they have been charging for a while. When the Moflin Bed LED turns green, take your Moflin out of the Moflin Bed. If the battery level is low, it may take some time before your Moflin starts moving again after recharging. If the inside of your Moflin gets too hot, they may shut down and stop moving. Move your Moflin to a cool place and leave them to cool down for a while. Once your Moflin has cooled down, switch them back on or put them in the Moflin Bed to recharge. Activating “Deep Sleep Mode” in the “MofLife” app will prevent your Moflin from moving. Deactivate “Deep Sleep Mode”. Your Moflin will not move during “Journal” updating in the “MofLife” app. Wait until “Journal” updating has finished. If the above measures do not resolve the problem, switch off your Moflin and then switch them on again. If the problem still persists, refer to the support site or submit an inquiry to CASIO using the contact details provided in the separate warranty.

Moflin makes unusual noises while moving. What should I do?

Unusual noises may occur after long-term use. If you notice abnormal sounds, there may also be a malfunction. Please refer to the support site or submit an inquiry to CASIO using the contact details provided in the separate warranty.

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