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FAQ | Watches

Smartphone linkage and apps

ID and data linkage

What is the timing of lifelog transfer?

The lifelog is transferred from the watch to CASIO WATCHES at the timing below.? ・Immediately after the CASIO WATCHES phone app is displayed while connected to a phone. ・Immediately after reconnecting to a smartphone after the connection was lost. If transfer is not performed at the above timing, refer to the information at the URL below.? ● How can I immediately view my current lifelog and/or activity history with the phone app?? https://support.casio.com/en/support/answer.php?cid=009001026005&qid=108226&num=36

Can I use the application without a Casio ID?

Registration and login using the CASIO ID is required to use exclusive applications and Web services.

What is G-SHOCK MOVE for Web?

It is a dedicated website for those users with watches that can be linked to G-SHOCK MOVE. Here, using a browser, these users can view activity data and life log data recorded in G-SHOCK MOVE via PC. This site allows you to import TCX / GPX data into G-SHOCK MOVE. You an also establish settings for linking with 3rd party app services supported by G-SHOCK MOVE.? Please check out the website below.?

Can I use the application without a CASIO ID?

CASIO ID registration and login are required to use the watch phone app and web service.? ・Chinese users should use their C's CLUB ID.

Why is ACTIVITY DATA not being transferred?

Data is acquired when new data exists when any one of the following occurs. ・When the application is started up ・When the application is restored from the background state ・Immediately after the watch reconnects with your phone after disconnecting ・Immediately after your phone is turned on, the application is launched, and connection with the watch is established ・Immediately after completion of a measurement operation while the watch is connected with your phone

Does the CASIO WATCHES app support to link with external app?

CASIO WATCHES app support to link with following external app. ■iPhone ・Apple Health *Only watches that support step counting ・Strava *Only watches that support activity tracking ■Android ・Android Health Connect (Android 9 or higher) *Only watches that support step counting ・Strava *Only watches that support activity tracking Notes ・You must pair the watch and set up the connection via the "≡" icon > "External App Connection" menu. ・Android Health Connect does not support if the app's region is set to China or Russia.

I forgot which Casio ID I registered when I logged in. Where can I search for this?

Log in to the Casio ID website ?using your email address, and check if "G-SHOCK MOVE APP" is displayed in the "List of services in use.”

I want to change my Casio ID password.

Please go to "Change password" in the account menu of the Casio ID website.

I forgot which Casio ID I registered when I logged in. Where can I search for this?

Log in to the Casio ID website using your email address, and check if "G-SHOCK MOVE APP" is displayed in the "List of services in use.”

Is it possible to post activity data to SNS?

Select "Activities"> "History" from the menu bar, and tap the activity you want to share from the activity log list. You can share by tapping "Share" on the upper right side of the menu and following the directions on the screen. The apps and services that you will share depend on your smartphone.

I want to output activity and life log data.

The export function does not support activity or life logs.

Children under the age of 13 cannot register a Casio ID, so what needs to be done so that they can use the app?

Because the age at which usage is allowed is established by laws governing the acquisition of personal information in the county in which usage takes place, children under this age are not covered by this service.

If I unsubscribe with the Casio ID, can I continue to use the application?

You cannot use exclusive applications (exclusive Web services) without logging in using your Casio ID.

What is the Casio ID?

The Casio ID is a member ID for using various services provided by Casio. Once you have registered as a member, you can use the same ID for multiple services.

If I log in with a Casio ID, can I see the history of other watches that are using the same ID?

Yes, you can browse any historical data associated with a Casio ID. (However, which data belongs to which watch will not be shown)

Can I use the application without a Casio ID?

Registration of, and login using the CASIO ID is required to use exclusive applications and Web services.

How do I link to STRAVA?

Please access our exclusive web service and log in using your CASIO ID. (https://cws.casio.com.cn/landing.html) On the Web screen, select "Settings" and then “STRAVA” to link to external applications, and then log in and register the new STRAVA service.? After establishing the link, data will be automatically transferred to STRAVA.

Do I need to change my registration if I use the app somewhere other than the location I originally selected?

Since the rules regarding the handling of personal information differ from country to country, you cannot change the region after registration. Please create a new Casio ID for the area you will be going to and use it at the new location.

Is it possible to link data to the 3rd party service?

It can be linked with some applications and services. Please access the our exclusive web page and log in using your CASIO ID. On the web screen, select "Settings" and then service you want to link to external applications, login or register for each applications and services. From the application, select More> Settings>? and then service you want to link to external applications, log in or register for each applications and services on the our exclusive web page or application. For details, please check the website of each application or service you want to link.

Can I use my watch without a Casio ID?

Yes, you can use your watch without a Casio ID. However, a CASIO ID is needed to use exclusive applications and Web services.

What is G-SHOCK MOVE for Web?

It is a dedicated website for those users with watches that can be linked to G-SHOCK MOVE. Here, using a browser, these users can view activity data and life log data recorded in G-SHOCK MOVE via PC. This site allows you to import TCX / GPX data into G-SHOCK MOVE. You an also establish settings for linking with 3rd party app services supported by G-SHOCK MOVE.? Please check out the website below.

Is it possible to post activity data to SNS?

Select "Activity"> "History" from the menu bar, and tap the activity you want to share from the activity log list. You can share by tapping "Share" on the upper right side of the menu and following the directions on the screen. The apps and services that you will share depend on your smartphone.

I forgot my Casio ID password.

Reset your password by tapping on “Forgot your password?" on the login screen of the Casio ID website.

I don't know the Web ID and password for G-SHOCK MOVE for Web.

You can log in with the Casio ID and password used for G-SHOCK MOVE.

Please tell me how to import activity data from other apps.

Please log in to our exclusive web page. You can import TCX and GPS from the activity data list by clicking the "Import" button in the upper right.

I forgot my Casio ID.

The customer's email address is registered as the Casio ID used to log in. Please try this email address. You can reset your password by tapping on “If you forgot your password" on the login screen of the Casio ID website.

Is it possible to link data to the 3rd party service?

It can be linked with some applications and services. Please access the our exclusive web page and log in using your CASIO ID. On the web screen, select "Settings" and then service you want to link to external applications, login or register for each applications and services. From the application, select Other> Settings>? and then service you want to link to external applications, log in or register for each applications and services on the our exclusive web page or application. For details, please check the website of each application or service you want to link.

Can I log out of an application with one Casio ID and then log in again with another Casio ID?

Yes, you can. Tap "More"> "User"> "Logout" on the menu bar and follow the onscreen instructions.

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