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CUSTOMER SERVICE AFTER PURCHASE

Where is your Service Centre located at?

For repairs/battery change services, you may drop off your watch at our Service Centre at the following address:

Marco Corporation (M) Sdn. Bhd.
No.8&10, 2nd Floor, Jalan Segambut, 51200 Kuala Lumpur, Malaysia
TEL: 03-2777-8211
FAX: 03-2332-6694

Opening Hours:

Mon - Thu: 9:00AM to 6:00PM
Fri: 09:00AM - 5:30PM
Closed on Sat, Sun & Public Holidays

How long will my repair / change of battery take?

Battery Change:
The lead time for battery replacement varies on the channel the watch is sent to.
CASIO Service Centre: 1 - 2 days
Retail Outlets: Temporarily suspended until further notice
Battery replacement fees will include current consumption test on module, water pressure test and gasket replacement.

On water resistance (WR): A primary factor about water resistance is to keep in mind that it is not permanent condition. As the watch ages, the gaskets will become dry and brittle whilst diminishing its water-resistant quality.

It is recommended to have the gasket replaced at least every 18 months in order to maintain the water-resistant quality of your watch. It is recommended that the above job is to be carried out by Casio Service Centre or its authorized service partners.
Battery replacement is not covered under warranty but at a charge basis dependent on model.

Can I request for spare links on my metallic band if I have a bigger wrist?

Additional band link is available for order should you require. However, its availability may vary from model to model. Please contact our customer service representative at 03-2777-8211 for more information.

Can I purchase a replacement strap?

Yes. You will be able to purchase a replacement strap at our Customer Service Centre. The replacement strap shall be the original design strap that comes with your watch, subject to availability.

Other useful information:

G-SHOCK International Warranty Network 

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