CUSTOMER SERVICE AFTER PURCHASE
Where is your Service Centre located at?
For repairs/battery change services, you may drop off your watch at our Service Centre at the following address:
331 North Bridge Road, #21-01/06 Odeon 331, Singapore 188720
For Product Repair and Parts Replacement: (65) 6480 7189
For All Sales Related: (65) 6480 7100
Fax: 03-7803-6103
Opening Hours:
Mon - Fri: 9.30AM to 5.30PM
Closed on Sat, Sun & Public Holidays
Latest Service Offer and Courier Services
Courier Services - (To understand more about the services, please contact us at 6480 7189 or write to us at service@casio.com.sg )
How long will my repair / change of battery take?
Battery Change:
The lead time for battery replacement varies on the channel the watch is sent to.
CASIO Service Centre: 1 - 2 days
Retail Outlets: Temporarily suspended until further notice
Battery replacement fees will include current consumption test on module, water pressure test to gasket replacement.
On water resistance (WR): A primary factor about water resistance is to keep in mind that it is not permanent condition. As the watch ages, the gaskets will become dry and brittle whilst diminishing its water resistant quality.
It is recommended to have the gasket replaced at least every 18 months in order to maintain the water resistant quality of your watch. It is recommended that the above job is to be carried out by Casio Service Centre or its authorized service partners.
Battery replacement is not covered under warranty but at a charge basis dependent on model.
What will I need to bring when visiting Casio Singapore Service Center for repairs ?
1. If purchased via offline stores (G-shock stores and Casio authorized Dealers' store) ： ① or ②
①International warranty card with official store stamp or
②Casio Singapore warranty certificate with model name, purchasing date and purchase official store stamp information.
2. If purchased via Casio online stores (ONLY Official Casio online store, LazMall Casio Flagship Store, Shopee Mall Casio Official Store, Zalora Casio Flagship Store)：①
① Warranty will be based on proof of purchase (Email Receipt)
Watch Strap Adjustments
· Watch strap adjustments are available for all CASIO timepieces at our Customer Service Centre located at:
331 North Bridge Road, #21-01/06 Odeon 331, Singapore 188720
Tel : 64807189
Operating Hours : 9.30 to 5.30pm (Mon to Fri)
Closed on Sat, Sun & PH
· At our G-SHOCK stores, we only provide strap adjustments exclusively for G-SHOCK watches.
· Please note that our G-SHOCK stores are unable to accommodate strap adjustments for non-G-SHOCK model watches.
Can I request for spare links on my metallic band if I have a bigger wrist?
Additional band link is available for order should you require. However, its availability may vary from model to model. Please contact our customer service representative at 6480 7189 for more information.
Can I purchase a replacement strap?
Replacement straps are not available for sale at our Customer Service Centre.
What are the charges for watch services?
Other useful information:
