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DELIVERY

Do you provide international shipping?

Currently, we do not ship outside of Singapore.

What are your local delivery options?

We provide standard delivery to your doorstep via courier within one to three (1 – 3) working days. Your order will be dispatched within 48 hours upon payment verification. 

What happens if I've missed my delivery?

If your parcel has not been successfully delivered, our courier partner will contact you to schedule for re-delivery. If you miss the re-delivery once again, your order will be transferred to the CASIO warehouse and do email to sales@casio.com.sg on what are the options in regards to your Products.

How do I track my parcel?

Online parcel tracking is currently unavailable. Please drop an email to sales@casio.com.sg and we will assist you as soon as we can.

RETURNS & CANCELLATIONS

Can I return or exchange a product?

Returns can only be accepted for products purchased through https://www.casio.com/sg/ and they will need to fulfil all the general return conditions below.

General Return Conditions:
Period: You can return your order within 7 days from the day you received the product.
Product condition: The product must be in its original state and packaging with the original box and tags. All GWP must be in its original form and packaged in the original box with tags.
Product limitations: No return is allowed for the Limited Edition model - details will be indicated in the product page description.

We currently do not offer any exchange(s).

Can I cancel my order? 

If your order has been delivered, please drop an email to sales@casio.com.sg (with proof of purchase) and our staff will assist you on the cancellation process.

How long will the refund process take? 

Refunds for online orders via card purchases would be credited to the card issuing bank within fourteen (14) business days upon receipt of the unopened and unmarked product(s) at CASIO office. Shipping fees (if applicable) will not be included in the refund amount.

I used a promo code on my order. What happens when I return or cancel my order?

For any promo codes used, only the actual value paid will be refunded in the event of any order cancellation or returns. 

Utilized promo codes may not be reused for your next order. Please refer to the Terms & Conditions of the promotion or drop an email to sales@casio.com.sg and we will assist you as soon as we can.

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