Online Purchase Guide
Online Purchase Guide
CLICK & COLLECT
What is Click and Collect?
Click and Collect is a new and convenient way for you to collect your online orders. Shop online anytime you wish and collect your purchases at a store of your choice. The best part is, the service is completely free, with no minimum spend required.
How to place a Click and Collect online order?
1. Choose [Pick in Store] in [Delivery Option]
2. Find your preferred store in the drop-down list of stores.
3. [SELECT] the preferred stock in the drop-down list of stores.
4. Fill up the billing address details for references purpose
5. Proceed to payment option and checkout
How much does the Click and Collect service cost?
Click and Collect is free for all orders with no minimum spend required.
What happens once my order has been placed?
1. Once your order has been placed, you will receive an Order Confirmation e-mail with the details of your order.
2. Once your order has arrived in the store of your choice, you will receive an e-mail notification for collection.
How long does the online order for Click and Collect arrive in the G-SHOCK store?
It will take 1- 3 working days to deliver your online order to our store.
How to collect the online order for Click and Collect?
When the parcel is ready for collection in G-SHOCK store, you will receive an Order Arrival via email. Please proceed to the cashier counter or approach any member of our staff for assistance. Do bring along the Order Arrival email print out or digital copy to collect your order.
How long do I have to collect my order?
Please collect your orders within 7 days upon receiving the Order Arrival email that your order is ready for collection.
What happens if I am unable to collect my order?
An Order Cancellation email will be sent to inform you that your order will be returned to the warehouse and a refund will be automatically processed to your original method of payment within 30 days.
Contact Us
For any questions or feedback, please contact us.